During Event

During Event

How can I access the floor plan for the event?

Depending on the event, show floor plans may be available on the show organizer’s website.

How can I order dismantle labor for my booth?

You can order dismantle labor services in advance online, choosing between Shepard-supervised or exhibitor-supervised options. For questions or additional assistance,...

How can I receive a quote for outbound shipping?

Please contact our Shepard Logistics team at 888-568-8858 or via email at [email protected]. For more information about Shepard Logistics, click...

I have not received an item I ordered. Who should I contact?

If the item was ordered through Shepard, please visit the Exhibitor Services Center on-site with your order confirmation, and we...

Is there a specific timeframe for my booth to be installed?

Yes, please refer to the rules and regulations provided by the show organizer on their website. Additionally, you can find...

Is there an exhibitor help desk or support contact during the event?

On-site help is available! Look for directional signage to the Shepard Exhibitor Services Center or approach any representative in Shepard...

Is there an exhibitor help desk or support contact during the event?

Yes, look for the Exhibitor Services Center hanging sign.

Is Wi-Fi available in the exhibition area?

Please contact the facility and/or show organizer for wifi availability and details.

What are the hours for the business center?

The availability of business centers varies by event location. If one is accessible, please contact the facility directly for more...

What security measures are in place for exhibitors and their belongings?

For information regarding security measures, please contact the show organizer.

What should I do if I need assistance with how my booth was installed?

If you ordered installation labor from Shepard, please visit the Exhibitor Services Center on-site for assistance. For labor ordered from...

What should I do if I need immediate exhibitor service assistance during the event?

Please visit the Exhibitor Services Center on-site for assistance or contact us at 866-366-7428 or [email protected].

Where can I find marshaling yard hours and directions?

If available, you can access this information online by logging in with your Shepard-provided credentials. Navigate to the “Shipping/Material Handling”...

Where do I pay for my invoice?

Please visit the Exhibitor Services Center on-site for assistance or contact us at 866-366-7428 or [email protected].

Who do I contact if I have not received my shipment?

First, please contact your carrier to verify the shipment’s delivery. Once confirmed, visit the Exhibitor Services Center on-site with your...

Who do I contact when I am ready for labor services to come to my booth?

For labor orders that were placed in advance, please visit the Exhibitor Services Center on-site for assistance or contact us...

Who is the Audio Visual (AV) provider?

If there is a designated Audio Visual (AV) provider, you can access this information online by logging in with your...

Who is the electrical provider?

The electrical provider varies by event; however, you can find this information online under the “Utility & Ancillary Vendors/ Facility...