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First-Time Exhibitor

First-Time Exhibitor

Am I eligible to have a hanging sign for my booth?

Check your eligibility by reviewing the show organizer’s rules and regulations on their website.

Are labor rates standardized, or do they vary based on the type of work?

Labor rates depend on the nature of the work and the corresponding labor type needed. You can order booth labor...

Are there any limitations on when booth staff can enter or leave the event venue?

Please refer to the Exhibitor Manual, accessible online using your Shepard-provided credentials, for specific move-in and move-out schedules. For additional...

Are there any mandatory requirements or services that I should be aware of for my booth?

Please consult your organizer materials or refer to the “Show Information” page in the Exhibitor Manual, accessible online using your...

Are there any restrictions on booth design or construction?

Please refer to the show organizer’s rules and regulations available on their website for detailed information.

Are there any specific labor regulations I should be aware of when planning for installation and dismantle services?

Labor regulations are contigent on where the event is located. To access detailed information relevant to your specific event, log...

Can I bring in my own catering or food services to the booth?

For catering guidelines, please check the show organizer’s website. Additionally, you can log in with your Shepard-provided credentials on the...

Can I bring my own staff, or are there restrictions?

Please consult the show organizer’s website for additional guidance on this topic.

Can I install or dismantle my booth myself, or do I need to hire labor?

This depends on the union and labor jurisdictions for your event. To access detailed information relevant to your specific event,...

Can I leave my shipment in my booth after the event closes?

Please be aware that Shepard cannot assume responsibility for unattended items. Once your shipment is packed and labeled for pickup,...

Can I pay for my exhibitor services in advance?

Payment is due at the time of order placement in accordance with our payment policy. Online payment is accepted, and...

Do events have rules and regulations?

Please refer to the show organizer’s rules and regulations available on their website.

Do I need to fill out anything to have my shipment picked up?

For every outbound shipment, a Material Handling Agreement (MHA) is mandatory, regardless of whether you choose to ship with our...

Do I need to order labor to unload my materials and take them to my booth?

Please complete the material handling request form online with your Shepard-provided login credentials. Go to the “Shipping/Material Handling” tab and...

Do I need to use union labor for certain tasks, and how do I arrange that?

Labor regulations are contingent on where the event is located. To access detailed information relevant to your specific event, log...

Does my exhibit space have electrical outlets?

To access electrical outlets for your exhibit space, please either place an order through the electrical company or refer to...

Does my exhibit space have electrical outlets?

To access electrical outlets for your exhibit space, please either place an order through the electrical provider or refer to...

How can I estimate my material handling charge?

Material handling charges are automatically assessed for all materials that are shipped to your booth. Estimating these costs in advance...

How can I obtain my Priority Empty Container Return Labels?

Visit the Exhibitor Services Center on-site or they will be delivered directly to your booth.

How can I order dismantle labor for my booth?

You can order dismantle labor services in advance online, choosing between Shepard-supervised or exhibitor-supervised options. For questions or additional assistance,...

How can I save when ordering exhibitor services?

To maximize savings, ensure you place orders online before the discount deadlines for services like furnishings, booth packages, logistics, material...

How do I access my booth space once I arrive on show site?

Ensure you are registered and collect your credentials from registration. Once inside the exhibit hall, use signage to find your...

How do I order labor online?

You can order labor online by logging in with your Shepard-provided credentials and selecting “Labor and Forklift” and then “Labor.”...

How do I order labor to hang my sign in my booth?

Begin by verifying if Shepard is the designated service provider for this labor. Log in online using your Shepard-provided credentials,...

How do I order services from the Exhibitor Manual?

You can order services online by logging in with your Shepard-provided credentials. For assistance, please contact us at [email protected].

How far in advance do I need to order labor for various tasks?

To save time and money, we recommend ordering labor a minimum of one month in advance. To do so, please...

How late can I stay inside the exhibit hall while setting up my booth?

Please consult with the registration desk or show security for information regarding the allowed setup time within the exhibit hall.

Is a certificate of insurance required for exhibiting?

Please consult the show organizer’s website for detailed rules and regulations regarding insurance requirements.

What are key deadlines I should be aware of?

Key deadlines include discount standard orders, custom rentals, Exhibitor Appointed Contractor (EAC) deadlines, the first and last day for warehouse...

What are my options for getting assistance to construct my booth?

You can order booth labor online using your Shepard-provided login credentials. Navigate to the “Labor and Forklift” tab and select...

What are Priority Empty Container Return Labels?

For certain events, we offer Priority Empty Container Return Labels as a service to exhibitors who need specific empty containers...

What are some ways to elevate my exhibit?

Elevate your exhibit with Shepard’s Exhibit Solutions. From custom fabrication and rentals for a signature look to fabric panels for...

What do I do with my empty container once I unpack?

Empty storage is included in your material handling service. Obtain empty stickers from the Exhibitor Services Center to label each...

What forms does Shepard require to ensure my labor order is processed?

At a minimum, Shepard needs renderings, set up plans and photos, electrical placement, graphics, inbound shipping details, specific instructions, and...

What happens if I do not purchase Priority Empty Container Return Labels?

You will still receive your containers at the initially scheduled time according to your placement on the show floor. For...

What is a custom exhibit?

A custom exhibit is a tailored solution designed to meet your unique booth vision. Our dedicated team of experts provides...

What is a marshaling yard?

A marshaling yard serves as a staging area for carriers who are delivering shipments to the show site.

What is a Material Handling Agreement (MHA)? Why do I need one?

A Material Handling Agreement (MHA) is a document essential for Shepard to manage the transfer of your shipments from the...

What is a target move-in date?

A target move-in date is an assigned date and time for your freight to be delivered outside of the general...

What is included with the booth package (tables, chairs, signage, etc.)?

Packages are event-specific and details can be found in the “Show Information” section of the online Exhibitor Manual, accessible using...

What is Shepard’s cancellation policy?

Find detailed information in our Terms and Conditions, available online with your Shepard-provided login credentials. Visit the “Important Info and...

What is Shepard’s refund policy?

Find detailed information in our Terms and Conditions, available online with your Shepard-provided login credentials. Visit the “Important Info and...

What is the difference between shipping and material handling?

Shipping involves a carrier collecting items from your location and delivering them to the advance warehouse or event facility’s dock....

What is the Exhibitor Manual and what information can I find in it?

The Exhibitor Manual, also known as the Exhibitor Kit, is a comprehensive resource that provides event-specific information, logistical requirements, and...

What is the Exhibitor Manual and what information can I find in it?

The Exhibitor Manual is a comprehensive resource containing show-specific information and service order forms. For any questions or assistance, please...

What services can I order for my booth?

For a comprehensive list of available items and services, please consult the online Exhibitor Manual using your Shepard-provided credentials. Examples...

What should I do first when planning for my booth needs at the event?

Start with Step One: securing your booth. For assistance in the booking process, contact our Exhibitor Services team at [email protected]....

Where can I find the move-in schedule for my event?

Please review the Exhibitor Move-In schedule available on the “Show Information” page within the Exhibitor Manual, accessible online using your...

Where can I find the move-out schedule for my event?

Please review the Exhibitor Move-Out schedule available on the “Show Information” page within the Exhibitor Manual, accessible online using your...

Where can I order floral?

If there is a designated floral provider, you can access this information online by logging in with your Shepard-provided credentials...

Where do I find important deadlines for my event?

Important deadlines are available in the online Exhibitor Manual, accessible using your Shepard-provided login credentials.

Who can I contact for technical assistance when ordering online?

For ordering assistance, please contact [email protected].

Who do I contact with questions?

Our team of service experts is here to assist you! You may contact Exhibitor Services at 866-366-7428 or via email...

Why am I able to purchase Priority Empty Container Return Labels for one of my booths but not the others?

Label availability is shaped by the intricacies of the show floor, and eligibility for each booth depends on its location...

Why choose Priority Empty Container Return Labels?

Exhibitors with urgent commitments or seeking assistance in prioritizing booth dismantling can opt for Priority Empty Return. The associated fee...