Pre-Event

Pre-Event

Are there any guidelines for giveaways or promotional items at the booth?

Please consult with the show organizer for booth giveaway and promotional item guidelines.

Are there any specific labor regulations I should be aware of when planning for installation and dismantle services?

Labor regulations are contigent on where the event is located. To access detailed information relevant to your specific event, log...

Are your rate quotes final and certain?

Your shipping quote is based on the information provided to our Shepard Logistics team at the time of booking. Any...

Can I bring in my own catering or food services to the booth?

For catering guidelines, please check the show organizer’s website. Additionally, you can log in with your Shepard-provided credentials on the...

Can I bring my own booth materials?

This depends on the union and labor jurisdictions for your event. To access detailed information relevant to your specific event,...

Can I estimate the weight of my shipment?

It is important to determine the most accurate weight for the freight items you are shipping. Your shipping quote will...

Can I install or dismantle my booth myself, or do I need to hire labor?

This depends on the union and labor jurisdictions for your event. To access detailed information relevant to your specific event,...

Can I make changes to my booth setup after it is approved?

Please refer to the show organizer’s rules and regulations available on their website.  

Can I pay for my exhibitor services in advance?

Payment is due at the time of order placement in accordance with our payment policy. Online payment is accepted, and...

Can I revise the exhibitor services I ordered?

Of course! For services ordered from Shepard, please contact us at [email protected]. For services ordered from other providers, please contact...

Do I have to call other transportation providers for domestic air or expedited services, or can Shepard Logistics handle all my requirements?

At Shepard Logistics, we offer comprehensive transportation solutions, including domestic US and Canada air shipping and expedited services. Our extensive...

Do I need to be present at the time of pickup?

Someone should be on-site at time of pickup that is authorized to administer the Shepard documentation and tender the shipment...

Do I need to use union labor for certain tasks, and how do I arrange that?

Labor regulations are contingent on where the event is located. To access detailed information relevant to your specific event, log...

How are claims handled?

If your freight arrives and is either damaged or missing pieces, it is important to document the exceptions on the...

How can I change my booth number or booth size?

Please contact the show organizer.

How can I hire labor to help me install or dismantle my booth?

You can order labor online by logging in with your Shepard-provided credentials and selecting “Labor and Forklift” and then “Labor.”...

How can I order dismantle labor for my booth?

You can order dismantle labor services in advance online, choosing between Shepard-supervised or exhibitor-supervised options. For questions or additional assistance,...

How can I order graphics?

You can place graphics orders online by logging in with your Shepard-provided credentials. Refer to the online Exhibitor Manual for...

How can I order Lead Retrieval services?

If there is a designated lead retrieval provider, you can locate it on the organizer’s website or in the Exhibitor...

How do I address my shipments for my booth?

Please use the shipping labels for inbound shipments found in the online Exhibitor Manual, accessible using your Shepard-provided login credentials....

How do I know if carpet is mandatory for a show?

To determine if carpet is required for your exhibit, please refer to the Exhibitor Manual available online through your Shepard-provided...

How do I know if carpet is mandatory for an event?

To determine if carpet is required for your exhibit, please refer to the Exhibitor Manual available online through your Shepard-provided...

How do I know if my freight was received at the warehouse?

You can obtain a delivery receipt through your carrier or by contacting Exhibitor Services at [email protected].

How do I know when to ship my freight to get it to show site by a certain time?

For shipping deadlines, please consult Shepard Logistics or your chosen carrier. Additionally, you can reference the move-in schedule in the...

How do I order furniture?

You can place furniture orders online using the login credentials provided by Shepard.

How do I order labor online?

You can order labor online by logging in with your Shepard-provided credentials and selecting “Labor and Forklift” and then “Labor.”...

How do I schedule shipping to the warehouse?

You may choose to coordinate shipping through Shepard Logistics by contacting us at [email protected]. Alternatively, you can utilize your preferred...

How do I ship my items back from the show?

Please complete the Outbound Logistics Form located in the online Exhibitor Manual, accessible using your Shepard-provided login credentials. You can...

How do I update my contact information for event related correspondence?

Please email our communications team at [email protected].

How far in advance do I need to schedule a pickup?

Please allow a 4-hour window of time for freight pickup and note that most shipping companies make pickups in the...

Is there an additional fee for residential services?

Yes, there are residential delivery fees that apply to freight shipping which are primarily assessed on pickups provided at non-commercial...

What are some ways to elevate my exhibit?

Elevate your exhibit with Shepard’s Exhibit Solutions. From custom fabrication and rentals for a signature look to fabric panels for...

What do I need to do to ship my items back from the event?

For every outbound shipment, a Material Handling Agreement (MHA) is mandatory, regardless of whether you choose to ship with our...

What happens if I receive a bill directly from the carrier?

Contact our Shepard Logistics team at 888-568-8858 or via email at [email protected] so that we can contact the carrier to...

What if I need to ship my items outside of the US and Canada internationally?

Shepard Logistics can handle any domestic US and Canada shipping needs. If you are needing to ship outside of the...

What is standard ground shipping?

Standard Ground shipping handles freight shipments ranging from 1 lb. to 3,000 lbs. When the item you need shipped or...

What is the earliest time I can begin setting up my booth before the event?

Please review the Exhibitor Move-In schedule available on the “Show Information” page within the Exhibitor Manual, accessible online using your...

Where can I find shipping labels for the event?

Shipping labels can be found in the online Exhibitor Manual, accessible using your Shepard-provided login credentials. Two options are available:...

Where can I find the move-in schedule for my event?

Please review the Exhibitor Move-In schedule available on the “Show Information” page within the Exhibitor Manual, accessible online using your...

Where can I find the move-out schedule for my event?

Please review the Exhibitor Move-Out schedule available on the “Show Information” page within the Exhibitor Manual, accessible online using your...

Where can I find tracking information for my shipments?

You can obtain tracking information through your carrier or by contacting Exhibitor Services at [email protected].

Where do I find important deadlines for my event?

Important deadlines are available in the online Exhibitor Manual, accessible using your Shepard-provided login credentials.

Who can I contact for technical assistance when ordering online?

For ordering assistance, please contact [email protected].

Who is the Audio Visual (AV) provider?

If there is a designated Audio Visual (AV) provider, you can access this information online by logging in with your...

Who is the electrical provider?

The electrical provider varies by event; however, you can find this information online under the “Utility & Ancillary Vendors/ Facility...

Who will transport my shipment?

Our network consists of a small, dedicated carrier group as opposed to most transportation brokers working through hundreds or even...

Why should I use Shepard Logistics Services as my carrier?

Shepard Logistics Services is your ultimate solution for stress-free tradeshow shipping. With our exclusive focus on this market segment, we...