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Shepard Logistics Services

Are your rate quotes final and certain?

Your shipping quote is based on the information provided to our Shepard Logistics team at the time of booking. Any...

Can I estimate the weight of my shipment?

It is important to determine the most accurate weight for the freight items you are shipping. Your shipping quote will...

Do I have to call other transportation providers for domestic air or expedited services, or can Shepard Logistics handle all my requirements?

At Shepard Logistics, we offer comprehensive transportation solutions, including domestic US and Canada air shipping and expedited services. Our extensive...

Do I need to be present at the time of pickup?

Someone should be on-site at time of pickup that is authorized to administer the Shepard documentation and tender the shipment...

How are claims handled?

If your freight arrives and is either damaged or missing pieces, it is important to document the exceptions on the...

How far in advance do I need to schedule a pickup?

Please allow a 4-hour window of time for freight pickup and note that most shipping companies make pickups in the...

Is there an additional fee for residential services?

Yes, there are residential delivery fees that apply to freight shipping which are primarily assessed on pickups provided at non-commercial...

What happens if I receive a bill directly from the carrier?

Contact our Shepard Logistics team at 888-568-8858 or via email at [email protected] so that we can contact the carrier to...

What if I need to ship my items outside of the US and Canada internationally?

Shepard Logistics can handle any domestic US and Canada shipping needs. If you are needing to ship outside of the...

What is standard ground shipping?

Standard Ground shipping handles freight shipments ranging from 1 lb. to 3,000 lbs. When the item you need shipped or...

Who will transport my shipment?

Our network consists of a small, dedicated carrier group as opposed to most transportation brokers working through hundreds or even...

Why should I use Shepard Logistics Services as my carrier?

Shepard Logistics Services is your ultimate solution for stress-free tradeshow shipping. With our exclusive focus on this market segment, we...

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