Thought Leadership

  /  Thought Leadership

As we stand at the beginning of a new year, we are pleased to reflect on the extraordinary journey we undertook together in 2023. This reflection dives into the dynamic transformations and strategic shifts that defined our collective efforts throughout the past year. In the face of accelerated expectations and a

By: Steve Margos, Chief Operating Officer, Shepard   Over the past couple of months, Shepard CEO Kevin Bird and I have had the privilege of traveling to our branches across the country to conduct in-person training on our Blue Diamond Customer Service standard.   To put it simply, Blue Diamond Customer Service is