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Event Information

Are there any guidelines for giveaways or promotional items at the booth?
How do I know if carpet is mandatory for an event?
Where can I find the move-in schedule for my event?
Where can I find the move-out schedule for my event?
Where do I find important deadlines for my event?
What is the earliest time I can begin setting up my booth before the event?
How do I update my contact information for event related correspondence?
Can I get an estimated invoice for my exhibitor services?
Can I bring in my own catering or food services to the booth?
Is there an exhibitor help desk or support contact during the event?
Where can I find my Exhibitor Manual?
What is my Event Portal?
Do events have rules and regulations?
Are there any mandatory requirements or services that I should be aware of for my booth?
Is a certificate of insurance required for exhibiting?
What should I do first when planning for my booth needs at the event?
What are key deadlines I should be aware of?
What is a target move-in date?
What is included with the booth package (tables, chairs, signage, etc.)?
Are there any limitations on when booth staff can enter or leave the event venue?
Who should be listed as additional insured on the certificate of insurance (COI)?
What is a custom exhibit?
What do I do with my empty container once I unpack?
Who do I contact with questions?
Are there any restrictions on booth design or construction?
How do I access my booth space once I arrive on show site?
Am I eligible to have a hanging sign for my booth?
How late can I stay inside the exhibit hall while setting up my booth?
What are Priority Empty Container Return Labels?
Why choose Priority Empty Container Return Labels?
How can I obtain my Priority Empty Container Return Labels?
What happens if I do not purchase Priority Empty Container Return Labels?
Why am I able to purchase Priority Empty Container Return Labels for one of my booths but not the others?
How can I change my booth number or booth size?
What are some ways to elevate my exhibit?
Can I make changes to my booth setup after it is approved?
What security measures are in place for exhibitors and their belongings?
What are the hours for the business center?
Is Wi-Fi available in the exhibition area?
How can I access the floor plan for the event?
What should I do if I need immediate exhibitor service assistance during the event?
How should I dispose of any waste or materials?
How do I purchase exhibitor insurance?
Is exhibitor insurance required for my event?
Where can I find booth size and setup guidelines for my event?
When can I begin dismantling my booth after the event?
What is the procedure for early booth breakdown before the event ends?
Are there items I’m not allowed to bring into my booth?
Do I need approval for hanging signs or overhead displays?
Does my booth package include tables and chairs?
How do I upload my tax-exempt certificate?
What is ExhibitorPro?
Where can I find important event information like move-in dates and event hours?
How do I switch between multiple events if I’m exhibiting at more than one event?
Where can I find forms from other vendors (electrical, internet, etc.)?

Ordering & Labor

Who do I contact when I am ready for labor services to come to my booth?
How do I order labor online?
How do I order furniture?
Who is the electrical provider?
Can I install or dismantle my booth myself, or do I need to hire labor?
How can I order graphics?
How can I order lead retrieval services?
Are there any specific labor regulations I should be aware of when planning for installation and dismantle services?
Do I need to use union labor for certain tasks, and how do I arrange that?
I have not received an item I ordered. Who should I contact?
Is there a specific timeframe for my booth to be installed?
How do I order services for my booth?
How can I save when ordering exhibitor services?
What are my options for getting assistance to construct my booth?
What services can I order for my booth?
Are labor rates standardized, or do they vary based on the type of work?
How far in advance do I need to order labor for various tasks?
Does my exhibit space have electrical outlets?
How do I order labor to hang my sign in my booth?
Where can I order floral?
What forms does Shepard require to ensure my labor order is processed?
Can I revise the exhibitor services I ordered?
Who can I contact for technical assistance when ordering online?
Who do I contact if I have not received my shipment?
What should I do if I need assistance with how my booth was installed?
When should I start dismantling my booth after the event?
How can I hire labor to help me install or dismantle my booth?
How do I order booth supplies or services?
How do I return rented items ordered through ExhibitorPro?
What is an Exhibitor Appointed Contractor (EAC)?
What services can an EAC provide for my exhibit?
Do I need to notify anyone if I’m using an Exhibitor Appointed Contractor (EAC) for my booth?
What happens if I need additional labor hours during setup?
Where can I find estimates and place orders for labor services?
How do I order labor services for my booth?

Shipping & Material Handling

How do I know when to ship my freight to get it to show site by a certain time?
How do I address my shipments for my booth?
Where can I find shipping labels for the event?
Can I bring my own booth materials?
Why should I use Shepard Logistics as my carrier?
How far in advance do I need to schedule a pickup?
Where can I find marshaling yard hours and directions?
Where can I get help moving my materials once I am on-site?
What is the difference between shipping and material handling?
How can I estimate my material handling charge?
What is a Material Handling Authorization (MHA) form? Why do I need one?
Do I need to order labor to unload my materials and take them to my booth?
Do I need to fill out anything to have my shipment picked up?
Can I leave my shipment in my booth after the event closes?
How do I schedule shipping to the warehouse?
How do I know if my freight was received at the warehouse?
Where can I find tracking information for my shipments?
What is standard ground shipping?
Do I have to call other transportation providers for domestic air or expedited services, or can Shepard Logistics handle all my requirements?
Can I estimate the weight of my shipment?
Is there an additional fee for residential services?
Do I need to be present at the time of pickup?
How are claims handled?
Who will transport my shipment?
Are your rate quotes final and certain?
What happens if I receive a bill directly from the carrier?
What if I need to ship my items outside of the US and Canada internationally?
How can I receive a quote for outbound shipping?
What is a marshaling yard?
What do I need to do to ship my items back from the event?
Where can I find shipping addresses for my event?
Where can I get material handling estimates, access my MHA form, and download shipping labels?
Where can I find the Material Handling Authorization (MHA) form?
Where can I find material handling rates for my shipments?

Invoicing & Payment

Where do I pay for my invoice?
When can I expect my final invoice?
How can I get assistance with my invoice after the event?
Can I pay for my exhibitor services in advance?
When are payments due for my orders?
Where can I view my invoices and payment history?
Can I split payments across multiple payment methods?
Do I need to upload my tax-exempt certificate for every event?
Is my organization required to have a tax-exempt certificate?
What happens if my tax-exempt certificate expires?
Which states do I need to upload tax-exempt certificates for?
When should I upload my tax-exempt certificate?
How do I access my order history and billing information?
How do I update my payment method in ExhibitorPro?
How do I modify or cancel an existing order?
What payment methods does Shepard accept?

Terms & Conditions

What is Shepard’s cancellation policy?
What is Shepard’s rental policy, and who is responsible for rented materials?
Are there any special payment requirements or fees for international customers?
Am I required to provide my own insurance for my exhibit and materials?
How do I modify or cancel an existing order?

Audio-Visual

Who is the Audio-Visual (AV) provider?
Do you offer on-site AV support during the event?

Resources
FAQ Portal
Event Information

Event Information

55 Docs

Where can I find forms from other vendors (electrical, internet, etc.)?
How do I switch between multiple events if I’m exhibiting at more than one event?
Where can I find important event information like move-in dates and event hours?
What is ExhibitorPro?
How do I upload my tax-exempt certificate?
Does my booth package include tables and chairs?
Do I need approval for hanging signs or overhead displays?
Are there items I’m not allowed to bring into my booth?
What is the procedure for early booth breakdown before the event ends?
When can I begin dismantling my booth after the event?

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Shepard is a nationwide event production company with over a century of experience, specializing in corporate events, trade shows, and exhibits. As an employee-owned company, we deliver innovative solutions and personalized service, making us a trusted partner for impactful event experiences.

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