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Exhibitor Orders

Event Information

  • Are there any guidelines for giveaways or promotional items at the booth?
  • How do I know if carpet is mandatory for an event?
  • Where can I find the move-in schedule for my event?
  • Where can I find the move-out schedule for my event?
  • Where do I find important deadlines for my event?
  • What is the earliest time I can begin setting up my booth before the event?
  • How do I update my contact information for event related correspondence?
  • Can I get an estimated invoice for my exhibitor services?
  • Can I bring in my own catering or food services to the booth?
  • Is there an exhibitor help desk or support contact during the event?
  • Where can I find my Exhibitor Manual?
  • What is my Event Portal?
  • Do events have rules and regulations?
  • Are there any mandatory requirements or services that I should be aware of for my booth?
  • Is a certificate of insurance required for exhibiting?
  • What should I do first when planning for my booth needs at the event?
  • What are key deadlines I should be aware of?
  • What is a target move-in date?
  • What is included with the booth package (tables, chairs, signage, etc.)?
  • Are there any limitations on when booth staff can enter or leave the event venue?
  • Who should be listed as additional insured on the certificate of insurance (COI)?
  • What is a custom exhibit?
  • What do I do with my empty container once I unpack?
  • Who do I contact with questions?
  • Are there any restrictions on booth design or construction?
  • How do I access my booth space once I arrive on show site?
  • Am I eligible to have a hanging sign for my booth?
  • How late can I stay inside the exhibit hall while setting up my booth?
  • What are Priority Empty Container Return Labels?
  • Why choose Priority Empty Container Return Labels?
  • How can I obtain my Priority Empty Container Return Labels?
  • What happens if I do not purchase Priority Empty Container Return Labels?
  • Why am I able to purchase Priority Empty Container Return Labels for one of my booths but not the others?
  • How can I change my booth number or booth size?
  • What are some ways to elevate my exhibit?
  • Can I make changes to my booth setup after it is approved?
  • What security measures are in place for exhibitors and their belongings?
  • What are the hours for the business center?
  • Is Wi-Fi available in the exhibition area?
  • How can I access the floor plan for the event?
  • What should I do if I need immediate exhibitor service assistance during the event?
  • How should I dispose of any waste or materials?
  • How do I purchase exhibitor insurance?
  • Is exhibitor insurance required for my event?
  • Where can I find booth size and setup guidelines for my event?
  • When can I begin dismantling my booth after the event?
  • What is the procedure for early booth breakdown before the event ends?
  • Are there items I’m not allowed to bring into my booth?
  • Do I need approval for hanging signs or overhead displays?
  • Does my booth package include tables and chairs?
  • How do I upload my tax-exempt certificate?
  • What is ExhibitorPro?
  • Where can I find important event information like move-in dates and event hours?
  • How do I switch between multiple events if I’m exhibiting at more than one event?
  • Where can I find forms from other vendors (electrical, internet, etc.)?

Ordering & Labor

  • Who do I contact when I am ready for labor services to come to my booth?
  • How do I order labor online?
  • How do I order furniture?
  • Who is the electrical provider?
  • Can I install or dismantle my booth myself, or do I need to hire labor?
  • How can I order graphics?
  • How can I order lead retrieval services?
  • Are there any specific labor regulations I should be aware of when planning for installation and dismantle services?
  • Do I need to use union labor for certain tasks, and how do I arrange that?
  • I have not received an item I ordered. Who should I contact?
  • Is there a specific timeframe for my booth to be installed?
  • How do I order services for my booth?
  • How can I save when ordering exhibitor services?
  • What are my options for getting assistance to construct my booth?
  • What services can I order for my booth?
  • Are labor rates standardized, or do they vary based on the type of work?
  • How far in advance do I need to order labor for various tasks?
  • Does my exhibit space have electrical outlets?
  • How do I order labor to hang my sign in my booth?
  • Where can I order floral?
  • What forms does Shepard require to ensure my labor order is processed?
  • Can I revise the exhibitor services I ordered?
  • Who can I contact for technical assistance when ordering online?
  • Who do I contact if I have not received my shipment?
  • What should I do if I need assistance with how my booth was installed?
  • When should I start dismantling my booth after the event?
  • How can I hire labor to help me install or dismantle my booth?
  • How do I order booth supplies or services?
  • How do I return rented items ordered through ExhibitorPro?
  • What is an Exhibitor Appointed Contractor (EAC)?
  • What services can an EAC provide for my exhibit?
  • Do I need to notify anyone if I’m using an Exhibitor Appointed Contractor (EAC) for my booth?
  • What happens if I need additional labor hours during setup?
  • Where can I find estimates and place orders for labor services?
  • How do I order labor services for my booth?

Shipping & Material Handling

  • How do I know when to ship my freight to get it to show site by a certain time?
  • How do I address my shipments for my booth?
  • Where can I find shipping labels for the event?
  • Can I bring my own booth materials?
  • Why should I use Shepard Logistics as my carrier?
  • How far in advance do I need to schedule a pickup?
  • Where can I find marshaling yard hours and directions?
  • Where can I get help moving my materials once I am on-site?
  • What is the difference between shipping and material handling?
  • How can I estimate my material handling charge?
  • What is a Material Handling Authorization (MHA) form? Why do I need one?
  • Do I need to order labor to unload my materials and take them to my booth?
  • Do I need to fill out anything to have my shipment picked up?
  • Can I leave my shipment in my booth after the event closes?
  • How do I schedule shipping to the warehouse?
  • How do I know if my freight was received at the warehouse?
  • Where can I find tracking information for my shipments?
  • What is standard ground shipping?
  • Do I have to call other transportation providers for domestic air or expedited services, or can Shepard Logistics handle all my requirements?
  • Can I estimate the weight of my shipment?
  • Is there an additional fee for residential services?
  • Do I need to be present at the time of pickup?
  • How are claims handled?
  • Who will transport my shipment?
  • Are your rate quotes final and certain?
  • What happens if I receive a bill directly from the carrier?
  • What if I need to ship my items outside of the US and Canada internationally?
  • How can I receive a quote for outbound shipping?
  • What is a marshaling yard?
  • What do I need to do to ship my items back from the event?
  • Where can I find shipping addresses for my event?
  • Where can I get material handling estimates, access my MHA form, and download shipping labels?
  • Where can I find the Material Handling Authorization (MHA) form?
  • Where can I find material handling rates for my shipments?

Invoicing & Payment

  • Where do I pay for my invoice?
  • When can I expect my final invoice?
  • How can I get assistance with my invoice after the event?
  • Can I pay for my exhibitor services in advance?
  • When are payments due for my orders?
  • Where can I view my invoices and payment history?
  • Can I split payments across multiple payment methods?
  • Do I need to upload my tax-exempt certificate for every event?
  • Is my organization required to have a tax-exempt certificate?
  • What happens if my tax-exempt certificate expires?
  • Which states do I need to upload tax-exempt certificates for?
  • When should I upload my tax-exempt certificate?
  • How do I access my order history and billing information?
  • How do I update my payment method in ExhibitorPro?
  • How do I modify or cancel an existing order?
  • What payment methods does Shepard accept?

Terms & Conditions

  • What is Shepard’s cancellation policy?
  • What is Shepard’s rental policy, and who is responsible for rented materials?
  • Are there any special payment requirements or fees for international customers?
  • Am I required to provide my own insurance for my exhibit and materials?
  • How do I modify or cancel an existing order?

Audio-Visual

  • Who is the Audio-Visual (AV) provider?
  • Do you offer on-site AV support during the event?
  • Resources
  • FAQ Portal
  • post-event

post-event

0 Docs
  • What payment methods does Shepard accept?
  • How do I modify or cancel an existing order?
  • How do I update my payment method in ExhibitorPro?
  • Where can I find forms from other vendors (electrical, internet, etc.)?
  • How do I switch between multiple events if I’m exhibiting at more than one event?
  • Where can I find material handling rates for my shipments?
  • Where can I find the Material Handling Authorization (MHA) form?
  • Where can I get material handling estimates, access my MHA form, and download shipping labels?
  • Where can I find shipping addresses for my event?
  • How do I order labor services for my booth?
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Shepard is a nationwide event production company with over a century of experience, specializing in corporate events, trade shows, and exhibits. As an employee-owned company, we deliver innovative solutions and personalized service, making us a trusted partner for impactful event experiences.

Event Services

  • Trade Shows & Conferences
  • Corporate Events
  • Audio-Visual & Production
  • Exhibitor Services
  • Exhibit Design Collection
  • Shepard Logistics

Resources

  • Exhibitor Support
  • Case Studies - Trade Shows, Corporate Events, Exhibits & AV
  • Event Ed for Planners & Exhibitors
  • Inspiration Playbook - Activation Ideas for Event Planners
  • Careers

Get In Touch

  • 855-737-3976
  • Submit RFP
  • Contact Exhibits Team

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