Frequently Asked Questions
Platform Overview
ExhibitorPro is Shepard’s new, comprehensive online platform designed to simplify the exhibitor experience. It is replacing our existing online exhibitor platform and PDF Exhibitor Manual. ExhibitorPro offers a streamlined user experience, providing a central location for exhibitors to order products and services, access event information, manage account details, and explore a variety of resources to support them throughout their journey.
We’re launching ExhibitorPro to enhance the overall exhibitor experience by streamlining essential information and features into one seamless platform. This consolidation simplifies the process, saves exhibitors time, and empowers them to make informed decisions. With ExhibitorPro, we’re not just improving the process; we’re redefining what exhibitors can expect from start to finish, ensuring a smooth and satisfying experience that reinforces our commitment to service excellence.
ExhibitorPro is slated to launch this winter. Your exhibitors will begin using the new platform based on your event date. To see how this transition will apply to your specific event, please view the Impact on Exhibitors section below.
We're committed to supporting you with these resources:
- Ongoing Communication: We have a comprehensive communication plan in place to keep you and your exhibitors informed and up to date.
- Informational Webinar: You’ll be invited to an upcoming webinar where we will introduce ExhibitorPro, detailing its features and benefits and answer common questions. You'll be able to join live or
- Tutorial Walkthroughs
- Personalized Assistance: For any additional support, please click here to contact a team member.
No, exhibitors will automatically be redirected to the new platform without any interruption to their exhibiting experience.
No, the transition to ExhibitorPro comes at no additional cost to you.
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Impact on Exhibitors
If your event is in 2024:
- Exhibitors will continue using the legacy platform through the conclusion of their event.
- There will be no changes to their experience.
If your event is between January and March 10, 2025:
- Exhibitors will automatically be redirected to the new platform without any interruption to their exhibiting experience.
- All existing orders will transfer over automatically.
If your event is after March 10, 2025:
- Exhibitors will begin their journey directly in ExhibitorPro from day one.
- The transition will be seamless for these events.
Disclaimer: Your exhibitor impact is contingent on the Exhibitor Manual being finalized and going live within 100 days of your event. If any changes to your exhibitor impact occur, you will be notified. Otherwise, please assume that this will be the experience for your exhibitors.
Don't worry, their orders are secure! If they have already placed an order for an event taking place after the launch, all existing orders will automatically transfer to ExhibitorPro.
No, ExhibitorPro simply offers a more intuitive interface and improved functionality, enhancing the overall user experience without changing the fundamental steps exhibitors are accustomed to.
- Streamlined Solution: An all-in-one platform for event needs
- User-friendly Interface: Easy navigation and intuitive design
- Efficient Planning Tools: Calendar for tracking updates and deadlines
- Enhanced Support: Access to tutorials and comprehensive knowledge base
- Mobile Access: Optimized use on any device
New Features and Capabilities
- Budgeting Tools: See estimated labor and material handling for budgeting purposes
- Advanced Search: Use keywords to quickly find relevant products and services
- Resource Hub: Access videos and a comprehensive knowledge base for additional support
- Enhanced Payment Processing: Save payment details for faster transactions
- In-App Communication: Streamline interactions and questions within the platform
- Calendar View: Track important dates and deadlines with a clear, organized calendar
- EAC/ Third Party Approval Process: Contractors register for each event, subject to exhibitor approval, enhancing protection and ensuring accurate billing
- Order copying: Copy orders from event to event
- Favorited Items: Save “favorited” items across Shepard Events
- Historical Data Access: Easily access order history for any orders placed within ExhibitorPro. For orders placed on the legacy platform, reach out to our Exhibitor Services team at [email protected] for assistance.
Yes, exhibitors can access order history for any orders placed within ExhibitorPro. For orders placed on the legacy platform, they can reach out to our Exhibitor Services team at [email protected] for assistance.
Communication and Training
Exhibitors will be prompted to create a new account in ExhibitorPro using their existing email address. This account will be used on all Shepard events. To ensure a smooth transition, we will provide comprehensive resources including 24/7 support, thorough communications, guided walk-throughs, and tutorials to successfully guide them through the platform.
We’ve developed a segmented communication strategy based on each event’s timeline. Exhibitors will receive tailored messages relevant to their specific stage in the event preparation process. This approach ensures that all exhibitors receive timely and appropriate information, regardless of where they are in their event journey.
Data and Security
We have a dedicated team in place to ensure a smooth and accurate data migration. Our approach includes thorough planning, multiple rounds of testing, and continuous stakeholder engagement to guarantee timely and successful completion.
ExhibitorPro is built to comply with industry standards and best practices, ensuring that all customer data and transactions are protected at every stage.
Support
For any additional support, please click here to contact a team member.