If your freight arrives and is either damaged or missing pieces, it is important to document the exceptions on the transportation provider’s delivery receipt so that the issues are accurately and timely documented for claim resolution. A claim must be filed as quickly as possible and within 15 days of receipt. The best option is to contact Shepard Logistics via email at [email protected] or via phone at 888-568-8858. The Shepard Logistics team can provide all necessary documentation and assist in the claims process.