Shepard Cancellation Policy

General Terms:

-On-site exchanges and order cancellations incur a 100% pick-up fee.

-Custom products cancelled within 30 days of exhibitor move-in may incur fees up to 100% of the total order, depending on move-in status, work completed, and Shepard’s setup costs.

-Equipment and Furnishings cannot be exchanged or refunded once delivered to your booth. Cancellations must be received in writing 14 days prior to exhibitor move-in.

-Labor cancellations must be received in writing at least 48 hours before the first day of exhibitor move-in, otherwise a 1-hour per person charge applies.

For our complete terms and conditions, log in to your Event Portal on ExhibitorPro and navigate to “Event Information” > “Terms and Conditions”. For specific cancellation inquiries, please contact our Exhibitor Services team at [email protected].